Southwest airlines wifi login9/2/2023 ![]() ![]() He said Emirates, though, turned down his refund request. Points and miles reporter Kyle Olsen said he, too, had luck getting a refund when the internet malfunctioned on United. Technical help What if I'm having trouble connecting to Southwest Inflight WiFi or watching content Confirm that your device meets the minimum requirements to support the Inflight Entertainment Portal. Kennedy International Airport (JFK) in New York. Finnair also issued him a refund when the service was out for more than half of a flight from Helsinki Airport (HEL) to John F. Ultimately, Tarah said Gogo offered her a one-time promo code to use for her next flight.Ĭredit card writer Ryan Smith had luck getting a refund from United Airlines when the internet worked for just a fraction of a six-hour flight earlier this year. TPG family travel writer Tarah Chieffi reported getting some pushback from the provider when her internet repeatedly disconnected on a recent flight. iOS Mobile and Tablets Operating System: iOS 9.0 and above Plug-In: Airtime app available for free from Apple App Store Android Mobile and Tablets Operating System: Android 5.0 and above Plug-In: Airtime app available for free from Google Play Store. Henderson said he's been able to get a refund from Gogo, a service provider, on a few occasions, but noted he finds the process a bit "cumbersome." My colleagues have had mixed results when attempting to get a refund from an airline or an inflight internet service provider. Some Southwest customers even got treated to free Wi-Fi earlier this year while the carrier tested out new service. TPG has reported on steps Southwest has taken in recent months to make these upgrades, a process explored by other major airlines. "We're in the process of upgrading WiFi equipment on our existing fleet with hardware capable of providing a significant improvement in speed and bandwidth up to ten times the current hardware onboard," the email read. Southwest emailed to apologize for the issue and noted that the airline is working on making onboard improvements. ![]()
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